Policies
Holds
* All holds expire at the end of each business day
* Holds can be placed over the phone or in person
* Limit of 2 items per customer (sets and/or matches of furniture will be considered one item)
* No holds on discounted items
Layaways & Deposits
* 10% deposit with a $50.00 minimum
* 14 Business day layaway including pick-up.
* All deposited and payment amounts are subject to 15% restocking fee or 100% store credit within 2 week layaway period.
* Two items per invoice can be exchanged for new item before invoice is closed. A 15% restocking fee will apply on all
other changes.
* On 15th day all items will be forfeited and returned to inventory with no refund.
* Four (4) item maximum on deposit at one time. (per customer not per invoice)
Customer Pick-Ups
* Maximum 7 business day pick-up period from date of invoice.
* Storage fees of $1.00 per day per item will be charged from the 15th day forward until abandonment is determined (30 days).
Abandoned items are forfeited with no refund or store credit.
* Customer must have receipt and ID when picking up items or call ahead when third party will be picking-up.
* Used Furniture Gallery will assume NO RESPONSIBILITY OR LIABILITY for damages incurred as a result of loading customer vehicles and/or customer transportation of merchandise
* Vehicle loading and securing the load is the sole responsibility of the customer. Associates are permitted to help in this process
NOT MANAGE IT.
* No response within 30 days of any “Paid in Full” sale is considered abandonment and all items will be returned to store stock for resale with no refunds.
Storage Fees
* Storage fees will begin on the 15th day from invoice date. Storage rate is one dollar ($1.00) a day per item.
* All items not picked up within 30 days will be considered abandoned and forfeited with NO REFUNDS.
Deliveries
* All items must be removed from store and delivered within 7 business days of closed invoice.
* Delivery services are available.
* Ask salesperson for details.
Returns/Refunds
1. UFG In-House Delivery Charges
* Delivery charges are not refundable once delivery has been attempted.
* 100% Refundable if delivery is not attempted.
2. General Merchandise
* No Refund Once item leaves property.
* Refund If item remains in store’s care and custody for less than two weeks;
Option #1 - 15% restocking fee (85% Refund)
Option #2 - 100% store credit
After 2 weeks NO REFUND or STORE CREDIT
3. Appliances and Electronics
* Seven (7) day warranty if defective. Must be returned to store within 7 Business days for full refund.
4. New Furniture
* Manufacturer Warranties Apply
